Shipping policy

Shipping Information

This policy applies to the United Arab Emirates (UAE). We have designed this policy to make sure you understand our shipping policies and procedures clearly. By ordering from this store, you accept the policies contained herein.

We offer cash on delivery.

Shipping Costs

Please refer to the table below for a detailed breakdown of applicable charges.

Service Name	Shipping cost
Standard	Free

Transit, Handling & Order Cut-Off Time

Order handling time is 1 to 2 business days (Monday to Friday).
Order cut-off time will be 03:00 PM (GMT+4) Gulf Standard Time (Dubai)

Transit Times:

Service name	Transit time
Standard	3 to 5 Business Days

Shipping Status:

Once your order ships, you'll promptly receive a shipping confirmation email containing your tracking number.

If you don't receive the shipping confirmation email immediately, don't worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.

Order Changes:

Please notify us immediately if there are any changes to your order. You cannot exchange custom or pre-ordered pieces for other designs.

Item Not Received:

If you have successfully placed an order and still haven't received it, even though the tracking status indicates delivery, we recommend contacting the courier to locate your shipment. If the issue persists, kindly email us at support@zenstoo.com.

Change of Address

If you need to update your shipping address, please contact us at support@zenstoo.com or call us at +971508521852 within 24 hours of placing your order. Please note that we cannot change the shipping address once your order is in transit.

Incorrect address

If we return your order because you provided an incorrect address at checkout, you will bear the additional shipping costs.

For further inquiries:

If you have any further questions, please contact our customer service

Email: support@zenstoo.com

Phone: +971 54 302 7164

Address: B.C. 1306378 Ajman Free Zone, C1 Building Ajman 00000 United Arab Emirates.

Support: Saturday to Thursday from 7:30 AM to 5:00 PM, and on Friday from 7:30 AM to 12:30 PM