Payment Policy

Thank you for shopping with us! Please read our payment policy carefully to ensure you understand the terms and conditions that apply to transactions made through our website. If you have any questions, please feel free to contact our customer service team. You can easily get in touch with us via the Contact page; we are delighted to help.

Accepted Payment Methods

We currently accept the following payment methods:

Cash on Delivery (COD)
Visa
Mastercard
American Express
OmanNet
Mada
Benefit
Apple Pay

Payment Security

The security of your payment is our top priority. We use industry-standard encryption technologies to ensure that your personal and financial information is safe during the checkout process.

Payment Processing

Online payments are processed immediately at the time of purchase.
Cash on Delivery payments are collected at the time of delivery.
Once your payment has been successfully processed, you will receive a confirmation email with the details of your order.

Currency

All payments are processed in United Arab Emirates Dirham (AED).

Failed Transactions

If your payment is declined or fails:

Contact your bank or payment provider for more information.
If the problem persists, contact our support team; we are ready to help you.

Refunds and Disputes

For information about refunds, cancellations, or disputes, please refer to our Return and Refund Policy.

For Further Inquiries

If you have any further questions, please contact our customer service:

📧 Email: support@zenstoo.com
📞 Phone: +971 54 302 7164
🏢 Address: B.C. 1306378 Ajman Free Zone, C1 Building, Ajman 00000, United Arab Emirates
🕒 Support Hours: Saturday to Thursday (7:30 AM – 5:00 PM), Friday (7:30 AM – 12:30 PM)